Archive Terms & Policies

1. Introduction and Scope

frostsignalyard ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our web development and technology services.

2. Categories of Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, username, or similar identifier.
• Contact Data: Email address, telephone number, billing address, and delivery address.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, platform, and other technology on the devices you use to access our services.
• Usage Data: Information about how you use our website, products, and services.
• Marketing Data: Your preferences in receiving marketing from us and your communication preferences.
• Project Data: Technical specifications, requirements documents, and project-related materials you voluntarily provide for service delivery.

3. Legal Basis for Processing

We will only process your personal data when we have a lawful basis to do so. The legal bases we rely on include:

• Performance of a Contract: Processing necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract (Article 6(1)(b) GDPR).
• Legitimate Interests: Processing necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests (Article 6(1)(f) GDPR).
• Consent: Where you have given explicit consent for us to process your personal data for one or more specific purposes (Article 6(1)(a) GDPR).
• Legal Obligation: Processing necessary for compliance with a legal obligation to which we are subject (Article 6(1)(c) GDPR).

4. Purposes of Processing

We use your personal data for the following purposes:

• To provide, operate, and maintain our web development and technology services.
• To process transactions and send related information, including confirmations and invoices.
• To communicate with you about services, updates, and promotional offers.
• To comply with legal obligations and resolve any disputes.
• To improve our website, services, and customer experience through analytics.
• To ensure the security of our services and prevent fraud.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Project-related data is retained for a period of 5 years following the completion of the relevant project, in accordance with Spanish commercial and tax regulations. Contact inquiry data is retained for 2 years from the date of last communication.

6. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that any such transfers are subject to appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, or transfers to countries that have been deemed to provide an adequate level of protection.

7. Your Rights Under GDPR

Under the GDPR, you have the following rights:

• Right of Access (Article 15): The right to request copies of your personal data.
• Right to Rectification (Article 16): The right to request correction of inaccurate or incomplete data.
• Right to Erasure (Article 17): The right to request deletion of your personal data under certain circumstances.
• Right to Restrict Processing (Article 18): The right to request restriction of processing under certain conditions.
• Right to Data Portability (Article 20): The right to request transfer of your data to another controller in a structured, commonly used format.
• Right to Object (Article 21): The right to object to processing of your personal data based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

9. Data Protection Authority

If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD) at https://www.aepd.es or the supervisory authority in the EU member state of your habitual residence.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Information

For any questions regarding this Privacy Policy or our data practices, contact:
frostsignalyard
Calle de Alcalá, 142, 28009 Madrid, Spain
Email: [email protected]

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

2. How We Use Cookies

frostsignalyard uses cookies for the following purposes:

• Strictly Necessary Cookies: Essential for the operation of our website. These include session cookies that enable you to navigate the site and use its features.
• Functional Cookies: Used to recognize you when you return to our website, remembering your preferences and settings.
• Analytics Cookies: Allow us to collect information about how visitors use our website, helping us improve the site's functionality and user experience.

3. Specific Cookies We Use

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. However, please note that disabling certain cookies may impact the functionality of our website.

5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. Please refer to the relevant third party's privacy policy for more information about their cookie practices.

6. Changes to This Policy

We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated revision date.

7. Contact Information

For any questions regarding our use of cookies, contact:
frostsignalyard
Calle de Alcalá, 142, 28009 Madrid, Spain
Email: [email protected]

1. General Refund Principles

At frostsignalyard, we are committed to delivering high-quality web development and technology services. We understand that circumstances may change, and we aim to be fair and transparent in our refund procedures.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Not Delivered: If we are unable to deliver the agreed-upon services due to circumstances within our control, you are entitled to a full refund of any advance payments.
• Significant Deviation: If the delivered services significantly deviate from the specifications agreed upon in the project contract, you may request a partial or full refund.
• Project Cancellation by frostsignalyard: If we cancel a project before completion, you will receive a prorated refund for services not yet delivered.

3. Non-Refundable Items

• Services that have been fully delivered and approved by the client.
• Third-party costs incurred on behalf of the client (domain registrations, hosting fees, software licenses, stock assets) that have already been paid to external providers.
• Work completed up to the point of cancellation when the client cancels a project after work has commenced.
• Consulting and advisory services that have been provided.

4. Refund Process

To request a refund, you must submit a written request to [email protected] within 14 days of the relevant service delivery or project milestone. Your request must include:

• Your name and contact information.
• The project or service reference number.
• A detailed description of the reason for your refund request.
• Any supporting documentation or evidence.

We will acknowledge your request within 3 business days and aim to resolve all refund requests within 30 days of receipt.

5. Partial Refunds

Where applicable, partial refunds may be issued based on the percentage of work completed versus the total project scope. The assessment will be conducted by our project management team in consultation with the client.

6. Refund Method

Approved refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution.

7. Dispute Resolution

If you are dissatisfied with our refund decision, you may escalate the matter by contacting us at [email protected]. We will review your case and provide a final determination within 15 business days. You also have the right to seek resolution through the Spanish consumer arbitration system or the relevant courts in Madrid, Spain.

8. Contact Information

For refund requests or questions about this policy, contact:
frostsignalyard
Calle de Alcalá, 142, 28009 Madrid, Spain
Email: [email protected]

1. Acceptance of Terms

By accessing or using the services provided by frostsignalyard ("we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Definitions

• "Services" refers to web development, technology consulting, and related professional services provided by frostsignalyard.
• "Project" refers to any specific engagement or work product agreed upon between frostsignalyard and the Client.
• "Deliverables" refers to the work products, code, designs, and documentation produced as part of a Project.
• "Client Materials" refers to content, data, and resources provided by the Client for use in a Project.

3. Scope of Services

The scope of services for each Project will be defined in a separate project agreement or statement of work (SOW) agreed upon by both parties. Any changes to the scope must be documented in writing and may result in additional fees.

4. Payment Terms

• Invoices are due within 14 days of issuance unless otherwise specified in the project agreement.
• Late payments may incur a fee of 1.5% per month on the outstanding balance.
• All prices are quoted in Euros (EUR) and are exclusive of applicable taxes (IVA/VAT) unless stated otherwise.
• Payment plans and milestone-based billing will be outlined in the individual project agreement.

5. Intellectual Property Rights

• Ownership Transfer: Upon full payment of all outstanding invoices, the Client receives full ownership of the Deliverables, including all intellectual property rights.
• Pre-Existing IP: Any pre-existing intellectual property, frameworks, libraries, or tools used in the creation of Deliverables remain the property of frostsignalyard. A non-exclusive license to use such pre-existing IP is granted to the Client as part of the Deliverables.
• Client Materials: The Client retains all rights to Client Materials and grants frostsignalyard a limited license to use them solely for the purpose of completing the Project.
• Source Code: Upon full payment, the Client receives access to all source code created specifically for the Project.

6. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of a Project. This includes business strategies, technical specifications, user data, and any other information designated as confidential. This obligation survives the termination of these Terms for a period of 3 years.

7. Warranties and Limitations

• We warrant that all services will be performed with reasonable skill and care in accordance with generally accepted industry standards.
• We provide a 30-day warranty on delivered Deliverables to fix any defects in functionality that prevent the intended use.
• We do not guarantee specific business outcomes, revenue results, or performance metrics.
• Our total liability shall not exceed the total fees paid by the Client for the specific Project giving rise to the claim.

8. Termination

• Either party may terminate a Project with 14 days written notice.
• Upon termination, the Client will pay for all work completed up to the termination date.
• We will deliver all completed work and materials within 7 business days of termination.
• We reserve the right to terminate immediately if the Client breaches these Terms or fails to make payment within 30 days of the due date.

9. Limitation of Liability

To the maximum extent permitted by applicable law, frostsignalyard shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with these Terms or the use of our services.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Spain. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services after any changes constitutes acceptance of the updated Terms.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

13. Contact Information

For any questions regarding these Terms of Service, contact:
frostsignalyard
Calle de Alcalá, 142, 28009 Madrid, Spain
Email: [email protected]